Faq
Payment & Safety
Vino webstore accepts various payment methods at your convenience such as:
- Mastercard & Visa Cards
- E-Wallets (Boost, TouchnGo ewallet, GrabPay)
- Online Bank Transfer (FPX)
As a PCI Data Security Standard (DSS) compliant, Razer Merchant Services ensures a secure processing of payment card's data, early detection system, and prevention measures to any upcoming security issues.
Our team will be happy to assist you. Please email us at vino.ac@fiamma.com.my
Shipping & Delivery
Within Klang Valley Area
Outside of Klang Valley Area
Check Post Code
Warranty & Repair
No, we do not accept returns or exchanges for change of mind or incorrect purchases. Please ensure you review the product details carefully before placing your order.
If you receive a defective or faulty product, please contact our Customer Service team for assistance. You can reach us via email at eqservice@fiamma.com.my or call us at 03-6286 9000. Our team will guide you through the troubleshooting steps.
Yes, we provide repair services at no cost for issues covered under the warranty. Please report the issue to our Customer Service team along with your order details and supporting evidence (e.g., photos or videos).
If the same issue persists after three (3) repair attempts, you may request a one-to-one product replacement. All replacement requests will be evaluated and approved by our technical support team.
All products come with a three (3) years general warranty. For applicable models, the compressor is covered for ten (10) years.
To make a warranty claim, please contact our Customer Service team via eqservice@fiamma.com.my or call 03-6286 9000. Be sure to provide your proof of purchase and any relevant photos or videos of the issue. We will assist you with the next steps.